ECOFUTURECLEANING

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Terms & Conditions

Effective Date: 07/07/2025 

By booking or using services provided by EcoFuture Cleaning Limited, you agree to the following Terms & Conditions. Please read them carefully before proceeding with any booking. 

  1. Company Information 

EcoFuture Cleaning Limited 

The Old Post Office, Victoria Street, Derby, DE1 1EQ 

Email: support@ecofuturecleaning.co.uk 

Phone: 01274 271443 

  1. Services We Offer 

We provide professional cleaning services in Derby and surrounding areas, including: ● Commercial cleaning. 

  • Office cleaning. 
  • Airbnb turnover cleaning. 
  • End of tenancy cleaning. 
  • Retail and shop cleaning. 
  • One-off and contract cleans. 

All services are subject to availability and confirmation. 

  1. Booking & Payments 
  • Bookings can be made via phone, email, website, or social media. 
  • Full address, contact details, and cleaning instructions must be provided.
  • Payment is due on completion for one-off jobs or in advance for recurring contracts unless otherwise agreed. 
  • Accepted payment methods: bank transfer, card, or invoice. 
  1. Cancellations & Rescheduling 
  • You may cancel or reschedule a booking up to 24 hours in advance without charge. 
  • Cancellations made less than 24 hours before the scheduled time may incur a £25 late cancellation fee. 
  • We reserve the right to reschedule or cancel bookings due to unforeseen circumstances or health/safety issues. 
  1. Access to Property 
  • It is the customer’s responsibility to provide access at the agreed time. ● If we are unable to access the property, a call-out fee of £25 may apply. ● For key collections or drop-offs, arrangements must be agreed in advance. 
  1. Customer Responsibilities 
  • Please ensure the space is accessible, safe to work in, and free from hazards. ● Valuable or fragile items should be secured or removed before our arrival. ● We are not responsible for damage to items not disclosed as fragile or faulty. 
  1. Insurance & Liability 
  • We are fully insured for public liability and professional cleaning services. ● We are not liable for pre-existing damage, wear and tear, or improper surfaces.
  • Any claims must be reported within 24 hours of service completion. 
  1. Satisfaction Guarantee 

We aim for 100% satisfaction. If you’re not happy with any part of the service: ● Contact us within 24 hours, and we’ll return to re-clean the affected area free of charge. ● Refunds are offered only if re-cleaning is not possible or declined by the customer. 

  1. Use of Eco-Friendly Products 

We use eco-safe cleaning products suitable for most surfaces. If you require the use of specific products due to allergies or sensitivities, please notify us during booking. 

  1. Data & Privacy 

All customer information is handled in accordance with our Privacy Policy. We never sell or share your personal data with third parties. 

  1. Changes to Terms 

EcoFuture Cleaning Limited reserves the right to update these Terms & Conditions at any time. Changes will be posted on our website with the effective date. 

  1. Contact 

If you have questions about these Terms or need help with your booking, please contact us: 

�� Email: support@ecofuturecleaning.co.uk 

�� Phone: 01274 271443