Privacy Policy
Effective Date: 07/07/2025
At EcoFuture Cleaning Limited, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, contact us, or use our cleaning services.
- Who We Are
EcoFuture Cleaning Limited
The Old Post Office, Victoria Street, Derby, DE1 1EQ
Email: support@ecofuturecleaning.co.uk
Phone: 01274 271443
- What Information We Collect
We may collect the following types of personal information:
- Name and contact details (phone number, email address).
- Service address or property details.
- Booking preferences or job instructions.
- Payment details (where applicable).
- Any messages or feedback you provide.
We only collect personal data that is necessary for delivering our services and managing your bookings.
- How We Use Your Information
We use your data to:
- Respond to enquiries or quote requests.
- Schedule and manage cleaning appointments.
- Send invoices or receipts.
- Improve our website and customer service.
- Comply with legal obligations.
We do not sell or share your personal data with third parties for marketing.
- Lawful Basis for Processing
We process your information under one or more of the following lawful bases: ● Consent – when you voluntarily contact us or request a quote.
- Contract – to provide cleaning services you have booked.
- Legal obligation – to comply with UK tax, accounting, or regulatory duties.
- How We Protect Your Data
We store your data securely and take appropriate measures to prevent unauthorised access, loss, or misuse. Access to your data is limited to staff and systems that need it to carry out services.
- How Long We Keep Your Data
We retain personal data only for as long as necessary to fulfil the purpose it was collected, including legal or accounting requirements. After this, your data is securely deleted.
- Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of incorrect data.
- Ask us to delete your data when it is no longer required.
- Withdraw your consent (if processing is based on consent).
- Lodge a complaint with the Information Commissioner’s Office (ICO).
To make any of these requests, please contact us at support@ecofuturecleaning.co.uk. 8. Cookies & Website Tracking
We may use cookies or basic analytics tools to improve website performance and understand how visitors use our site. You can adjust cookie settings in your browser at any time.
- Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the effective date.
- Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Email: support@ecofuturecleaning.co.uk
Phone: 01274 271443